Style & Club Etiquette
Members and guests will feel comfortable at the club in smart casual attire. Please be sure to communicate this with any guests accompanying you. Denim without rips or distress is permitted while hats, t-shirts, flip flops, athletic wear and shoes, shorts, and loungewear are not. The Craftsman dining experience is intended to be more formal so while enjoying your time here, we ask that male Members and guests in denim and uncollared tops wear a blazer or sport coat.Club and Member events will communicate a specific style etiquette for any events that request a dress code if necessary. For catering and private event functions, the style guide will be determined by the host. It is our goal to create a comfortable environment for our Members and guests while visiting the Club, it is up to our Members to share the style ettiquette with their accompanying guests. The Metropolitan is designed for adults, but it is child-friendly.
Willis Tower Security
Please call the Club Concierge at 312.876.3200 to provide the names of any guests without elevator badges who will need to be added to the security list. Keep in mind that anyone needing a guest pass will check in with the Willis Tower security desk and be asked to show a government issued identification card. They will also be asked to pass through a metal detector. Because of this, it may take a few additional minutes so be sure to plan accordingly when arriving for your reservation. You will be seated once all Members and guests in your party have checked in with the Club Concierge at The Metropolitan.
Electronics
Our city club is steeped in business and professional networking as well as social activities. We invite you to use your cell phone, lap top, and electronics throughout the club. With 1G of symmetrical internet, free WiFi, and abundant charging and plug in options, The Metropolitan is an idea place to connect, host, work, and play. We ask that you do not make phone calls in Craftsman. Our concierge team will be happy to assist you and direct you to our available private areas for a phone call if needed. No cameras, video or recording devices may be used while in the club. Members are responsible for ensuring their guests also abide by this rule. Movies, videos, songs, internet calls and presentations must only be played through headphones and should not be audible to any other member or guest present.
Charges & Gratuities
At the end of your experience, there is a 20% service charge included in your final check. If our service is above and beyond, we invite you to add additional gratuity as you see fit however this is not expected. The Metropolitan is not able to accept cash, nonmembers paying for their experience may pay with a credit or debit card. Payment is due in full at the conclusion of the club experience.
Food & Beverage
Please refrain from bringing in any outside food or beverages, unless medically necessary.
Animals
No animals will be allowed in the club except for assistance dogs.
Guest Passes
Members are able to invite guests to join them during their visits to The Metropolitan. Members receive a maximum of 2 guest passes annually that they can distribute to their guests so they may enjoy The Metropolitan as a Member without the presence of the Member. To facilitate the use of a guest pass, please contact our Membership team at 312.876.3200.
Austin Farms
Member Experience Director
Serving since 2021
About Austin
Austin was born and raised in Warner Robins, GA and he started his hospitality career during his time in Valdosta, GA. He later moved to Nashville when he transferred to Belmont University for Music Education. While he was in school, he continued his already blossoming hospitality career. He received the opportunity to work at Nashville’s premiere historic hotel, The Hermitage Hotel. He then later went on to join the opening team of Bobby Hotel and spearheaded the creation of their concierge department, as well as the Bobby VIP experience. He has worked for numerous major hotel brands and was initially brought on as the Experience Specialist at The Metropolitan. Austin didn’t always plan on ending up in the hospitality industry. Growing up, he always planned on being a television brain surgeon. After realizing that he wasn’t a huge fan of life-and-death decisions, he shifted his career plans to focus on entertainment management and hospitality.
Join the Metropolitan Community
Membership
Learn the benefits of membership at The Metropolitan and start experiencing the very best of Chicago and beyond.